Returns & Exchanges
At Jamie Kay AU, we want you to love your purchase; if you are not completely satisfied, we offer 30-day returns on all full-priced items in their original, unwashed condition. Please note that for hygiene reasons and finality of sale, earrings and clearance items are excluded from our return policy.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Post Your Parcel
Generate your prepaid shipping label via the portal, attach it to your package, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing